Frequently Asked Questions
Everything you need to know about our artisanal chocolate and delivery process.
How do you ensure the chocolates don't melt during shipping?
We use specialized temperature-controlled packaging and thermal insulation for all orders. During warmer months, we include food-grade gel ice packs to ensure your Aroha Çikolata arrives in perfect condition.
Are your chocolates suitable for specific dietary requirements?
We offer a wide range of products including vegan, gluten-free, and sugar-free options. Please check the 'Ingredients' section on each product page for specific allergen information and certifications.
What is the shelf life of your artisanal chocolates?
Since we use fresh ingredients and no artificial preservatives, our truffles are best enjoyed within 4 weeks. Our solid chocolate bars and tablets have a shelf life of up to 12 months when stored in a cool, dry place.
How long does delivery take?
Orders are typically processed within 1-2 business days. Depending on your location, standard shipping takes 3-5 business days. You will receive a tracking number as soon as your package leaves our atelier.
Can I return food products if I change my mind?
Due to food safety and health regulations, we cannot accept returns on chocolate products. However, if your order arrives damaged or if there is an error, please contact our support team within 24 hours for a replacement or refund.
Do you offer international shipping?
Currently, we ship to select countries to ensure the freshness of our products. Please enter your address at checkout to see if shipping is available to your region and to view calculated shipping costs.