Returns & Exchanges

At Aroha Çikolata, we take pride in the quality of our artisanal chocolates; however, due to the perishable nature of our products, returns are typically restricted to damaged or incorrect items. Please contact us within 24 hours of delivery if there is an issue with your order to ensure a swift resolution.

Return Process

• 1.
  Inspect Your Delivery

  Upon receiving your package, please immediately check the contents for any signs of damage or discrepancies compared to your order confirmation.

• 2.
  Document the Issue

  Take clear photographs of any damaged packaging or incorrect products as these are required for our quality control team to process your claim.

• 3.
  Contact Support

  Send an email to our customer service team with your order number and the photos attached within 24 hours of receiving your shipment.

• 4.
  Resolution Process

  Once your claim is verified, we will arrange for a replacement to be sent at no extra cost or issue a refund to your original payment method.